terms and conditions


punctuality + cancellations

It is expected that the client and the coach will both approach sessions with punctuality and complete focus and that, in the case of an emergency where it is not possible to attend, contact will be made prior to the session to inform the other party.


refund policy

If you do not make progress we’ve made during the time together, I will offer you a full refund.


confidentiality

At Larksong Enterprises, we maintain the strictest levels of confidentiality with all client and sponsor information unless release is legally required. All coaching sessions are bound by the ethical guidelines upheld by the International Coach Federation. We seek to be conscious of any conflict or potential conflict of interest, openly disclose any such conflict and offer to suspend the coaching agreement if such a situation arises. For further information about the ICF Code of Ethics, please go to: http://coachfederation.org/about/ethics.